Great leadership starts at the
top but those people did not just appear. They were once individual
contributors who demonstrated one or more trait that caused others to want to
follow them. As Jeff Boss discussed in his article, “How Servant Leaders
Fill the Gap“, these people stepped in and filled a gap to make others believe
in them as helpers genuinely concerned about the success of others.
It was more than the expertise,
brilliance, assertiveness and/or finances that made people want to flock to
them. The attraction to their leadership style was the ability to
influence others based on the following 7 reasons:
1. Empathy
People who serve others are
non-judgmental and respectful of others’ challenges and circumstances. They
have an understanding of how obstacles can be overcome. They find a way to help
others get through the roadblocks as if it was their personal experience. It is
important to those who serve others to be the person that is called upon in the
time of need.
This establishes the trust that
this person will not reveal confidential information and will give helpful
advice. Solid leadership is exhibited by those who have empathy which
translates to a natural influence over others.
2. Reality
People who help others are not
out of touch with reality. They are not hung up on themselves with a false ego
that makes them unlikable or unreachable. When you are focused on helping
others, it is not about you; it is about the person(s) you are serving.
There are enough frauds in the
world. Those who serve have to be real with the ones they are serving. It
provides the unequivocal relaxed atmosphere needed to be genuine and
transparent in a safe environment. Leaders who have operated in this fashion as
servants create the trusted environment for others to be comfortable with their
vision and strategy.
3. Humility
Carrying someone’s bags, coat,
purse, briefcase, coffee, meal, etc. is considered a privilege for those who
are grateful for the opportunity to serve someone with a higher professional,
political or financial status. Humility will cause you to roll up the
sleeves, get dirty, stay up all night, work on the weekend and do whatever it
takes to complete a job to your satisfaction.
Servant leadership puts the needs
of the organization over the needs of the leader. Leaders who remain humble are
focused on the outcome of the organization and team and will risk
themselves to uplift the group for success. The people who eventually follow
this leadership regime are trustworthy and reliable.
4. Focus
Focus is key in making sure
others are taken care of in any capacity. There can’t be distractions that keep
the servant away from serving the individual to the fullest needs. Servants
will often be in the midst of the positive and negative discussions regarding
those they serve. Servants have to weed out the noise and focus on the task.
Great leadership ignores the noise and is not distracted from the purpose.
5. Detail-Oriented
Servants are mini project
managers and understand what it takes to accomplish anything assigned to them.
This translates well into leadership because these future leaders
will understand what tasks need to happen and the right people capable of
handling them. Further these people know when oversight is needed. Be
careful with this one because good leadership will also force accurate
reasoning to scale back and delegate to others.
6. Work Ethic
Whatever it takes! No sleeping,
eating, extracurricular activities, phone conversations, Internet browsing or
company picnics/gatherings is an accepted mantra in the servant’s perspective.
The respect for the work is more important than any other accolade.
The servant that cannot be
outworked is the leader who will not be outworked and will have high
expectations to outperform himself. He thrives off of the competition with
himself to be better in every aspect. Leadership viewed as dependent upon hard
working individuals is highly respected. By default, it causes others to
work hard as well.
7. Self-Discipline
There will be downtime and free
time. The servant knows how to balance that correctly to get ahead of the needs
of those being served. Self-discipline increases the foresight of anticipation.
This can counteract any issues that can be the result of last-minute and
potentially chaotic decision-making. Great leaders know the difference between
right and wrong and good and bad and will implement the self-discipline
required to balance effectively to ensure there are minimal crises.
Leadership is in your future with
these seven transferable skills. If you are helping or serving someone right
now, this is just the start from the bottom to soon be on top!
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